Shipping Policy
Processing & Delivery Times
We aim to get your pup’s goodies to you as quickly as possible! Once your order is placed, we’ll process it within 1-2 business days. Delivery times vary based on your location and selected shipping method:
- Standard UK Delivery: 3-5 business days
- Express UK Delivery: 1-2 business days
- International Delivery: 7-14 business days
You’ll receive a confirmation email with tracking details once your order is dispatched.
Shipping Costs
We offer competitive shipping rates based on your order value and location:
- UK Standard Shipping: £3.99 (Free on orders over £50)
- UK Express Shipping: £6.99
- International Shipping: Rates calculated at checkout
International Shipping
We ship worldwide! However, customs duties and import taxes may apply depending on your country. These fees are the responsibility of the customer.
Lost or Delayed Orders
If your order hasn’t arrived within the expected timeframe, please check your tracking information. If there are further delays, contact us at [your email address], and we’ll be happy to assist you.
Damaged or Incorrect Orders
We take great care in packaging your items, but if you receive a damaged or incorrect order, please reach out to us within 7 days of delivery with photos, and we’ll make it right.
Changes & Cancellations
We process orders quickly, so if you need to make changes or cancel an order, please contact us within 12 hours of placing it. Once dispatched, we cannot make changes.
Contact Us
If you have any questions about shipping, feel free to email us at [your email address], and we’ll be happy to help!